Introduction and Preface
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Chapter 1: The Current State of Worldwide Healthcare
Peck, M. Scott, The Road Less Traveled: A New Psychology of Love, Traditional Values, and Spiritual Growth (New York: Simon and Schuster, 1978).
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Chapter 2: Healthcare IT: The Digital Conundrum
Interviews with John Gantz, Senior Vice President, International Data Corporation, conducted May 5, 2020, and November 15, 2020,
Chapter 3: The Management of Change
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Drucker, Peter, Managing in a Time of Great Change (Boston: Truman Talley Books/Plume, 1998).
Dalen, James E., and Joseph Alpert, “Medical Tourists: Incoming and Outgoing,” American Journal of Medicine, 2019; 132: 9–10.
Chapter 4: A CAT Scan of Today’s Healthcare Business
Murthy, Vivek H., Together: The Healing Power of Human Connection in a Sometimes Lonely World (New York: Harper Collins Publishers, 2020).
Porter, Michael E., The Competitive Advantage: Creating and Sustaining Superior Performance (New York: Free Press, 1985).
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Dalio, Ray, Principles: Life and Work (New York: Simon & Schuster, 2017).
Christensen, Clayton M., The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail (Boston: Harvard Business Review Press, 2016).
Chapter 5: Implementing Revolutionary HIT Change
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Chapter 6: Transforming Today’s Healthcare with HIT: Systems Thinking
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Chapter 7: A Revolutionary Process
Follett, Ken, The Pillars of the Earth (New York: William Morrow, 2012).
Chapter 8: Transformational Outcomes
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Chapter 9: Applied Change Management: From Stand-Alone Processes to Integrated Workflow
Heeringa, Jessica, Anne Mutti, Michael F Furukawa, Amanda Lechner, Kristin A Maurer, and Eugene Rich, “Horizontal and Vertical Integration of Health Care Providers: A Framework for Understanding Various Provider Organizational Structures,” International Journal of Integrative Care, 2020, 20; 20(1): 2.
Chapter 10: Applied Change Management and Clinical Workflow
Koulopoulos, Tom, The Workflow Imperative: Building Real World Business Solutions (New York: Van Nostrand Reinhold, 1995).
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Weed, Lawrence L., and Lincoln Weed, Medicine in Denial (CreateSpace Independent Publishing Platform, 2011).
Chapter 11: Applied Change Management and the Clinician
Shem, Samuel, Man’s 4th Best Hospital (New York: Berkley, 2019).
Collier, Roger, “Electronic Health Records Contributing to Physician Burnout,” Canadian Medical Association Journal, 2017, 189(45): E1405–E1406.
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“An Interview with ‘M,’ a Pre-Med Student,” conducted July 27, 2020.
Chapter 12: Applied Change Management and the Patient
Aptowicz, Cristin O’Keefe, Dr. Mutter’s Marvels: A Tale of Intrigue and Innovation at the Dawn of Modern Medicine (New York: Avery, 2014).
Shem, Samuel, The House of God (New York: G.P. Putnam, 1978).
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Mickle, Tripp, “How Tim Cook Made Apple His Own,” Wall Street Journal, August 7, 2020.
Chapter 13: You Say You Want a HIT Revolution
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Howard, Chris, “Reset Your Business Strategy in COVID-19 Recovery,” Gartner, June 3, 2020.
Chapter 14: RHIT and Interoperability
Doyle, Arthur Conan, The Valley of Fear (New York: George H. Doran, 1915).
Johnson, Tiffany, “Brittany Kaiser, Author, Targeted,” Wunderman Thompson, October 24, 2019.
“Recent Trends in Interoperability.”
Chayefsky, Paddy, The Hospital (Film), 1971.
Chapter 15: RHIT and Quality
Bobrow, Emily, “Francis Collins Relies on Science and Faith,” Wall Street Journal, August 7, 2020.
Institute of Medicine and Committee on Quality of Health Care in America, Crossing the Quality Chasm (Washington, DC: National Academies Press, 2001).
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Chapter 16: RHIT and Revolutionary Access
Liu, J.X., Y. Goryakin, A. Maeda, et al., “Global Health Workforce Labor Market Projections for 2030,” Human Resources for Health, February 3, 2017, 15, 11.
Institute of Medicine, The Role of Telehealth in an Evolving Health Care Environment: Workshop Summary (Washington, DC: National Academies Press, 2012).
Chapter 17: RHIT and Outcomes
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International Consortium for Health Outcomes. See also “Value-Based Healthcare: A Global Assessment,” Economist Intelligence Unit, September 22, 2016.
Lewis, Michael, Moneyball (New York: W. W. Norton, 2003).
Chapter 19: The Connected, Adaptive Healthcare Organization
Forester, E. M. Howards End (London: Edward Arnold, 1910).
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